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Return Policy

Returned Goods - Goods shipped as ordered cannot be returned unless authorized by Beaton Industrial in writing, which authorization will be at Beaton Industrial’s sole discretion.  If returned merchandise is so authorized, the merchandise must be returned freight prepaid by the Buyer and a 25% handling charge will apply. All returns must be in their original packaging, unused, unaltered, and be in like new condition. Please call 800-724-4052 x101 for a Return Authorization number (returns will not be accepted unless accompanied by this number), be sure to write your Return Authorization number on the return shipping label. Materials returned after 30 days from date of shipment will not be accepted. Altered or etched items will not be accepted. Custom ordered products are non-cancelable, and non-returnable. Buyer is responsible for all shipping and freight charges associated with the return of materials.

Beaton Industrial, Inc makes every attempt to ship materials in a safe manner to minimize the chances of materials being damaged in transit and during distribution center transfers.
In the rare case of receiving damaged materials: To minimize the Buyer's risk of loss, the Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, the Buyer should note the extent of the damage in detail on the delivery receipt from the driver, and call Beaton Industrial and the freight carrier immediately. Freight Carriers and Beaton Industrial, Inc. will not accept damage claims if the damage observed during delivery is not noted in detail on the delivery receipt at the time of delivery. Beaton Industrial, Inc.'s responsibility for loss and damage ceases when the products are accepted for shipment by the carrier. If you have any questions regarding damaged goods and/or replacement of materials, please email support@beatonindustrial.com, or call the Internet Sales Freight Department at 800-724-4052 x101.

Shipment Discrepancies
Claims for discrepancies in shipment, such as the quantity of goods received not matching the quantity ordered, must be made within 3 business days of receipt of merchandise or they will not be accepted. Open boxes and check materials before signing the delivery driver’s receipt of delivery. If a quantity discrepancy exists, write the details on the delivery receipt before signing and returning to the driver. Have the driver confirm the shorted materials and make a note on the delivery receipt as well.

All orders are inspected prior to shipment. To protect your interests, as described in the above section titled, “Damaged Shipments; Risk of Loss”, it is strongly suggested that you check items before accepting delivery. Failure to follow the instructions above will result in the Buyer voluntarily accepting loss of replacement or refund. 

Manufacturers reserve the right at their discretion to impose their own return materials fee that can range from 0%-100% of the purchase price. Beaton Industrial, Inc has no control over the manufacturer imposed fee's. The Buyer is responsible for accepting any manufacturer imposed return fee's in addition to the Beaton Industrial, Inc. handling fee of 25% of purchase price. To find out if the manufacturer of your product will impose a return fee, call the Internet Sales Dept at Beaton Industrial, Inc. 800-724-4052 x101. Returns are reviewed on a case by case basis.

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